Terms and Conditions
This page sums up the main points of our terms at Slots Garden Casino. Our full terms always decide.
Who may join
Players must be at least 21, or the legal gambling age where they live if that is higher. Our licence comes from the State of Anjouan (Computer Gaming Licensing Act 007 of 2005). Players from the restricted countries listed in our full terms cannot use the service, and checking that online gambling is legal where you live is your own responsibility. Hiding your real location with a VPN or a proxy is not allowed.
Your account
Each player and each household gets a single account. Your registration details have to be true and kept up to date, and your password stays secret. We may ask for identity documents at any time: a government-issued photo ID, both sides of the cards you used for deposits during the last 3 months, a selfie with your ID and a utility bill from the last 3 months. After 2 years without any activity an account counts as inactive and may be deleted once we have emailed you. To close an account, write from your registered email address or use live chat.
Putting money in
Every deposit must come from a card, bank account or payment system in your own name. If a deposit is in a different currency from your account, it is converted at the daily rate. A deposit can show in your balance before the payment is fully confirmed. If such a deposit later fails, winnings made with it are capped at $200 and anything above that is removed.
Taking money out
Every request is checked and approved before payment. Reviews take 7 to 10 business days, and once a request is approved the money is sent within another 7 to 10 business days. The weekly limit begins at $2,500 and a higher VIP level can raise it. In a month you can take out up to $10,000, or $5,000 when your balance is 10 times your total deposits or more. Wager each deposit at least once, otherwise an 8% fee with a minimum of $4 may be taken. Card depositors get paid by bank wire to an account in their name, and crypto payouts go to players who mainly deposit in crypto.
Bonus rules
Bonuses are for real money accounts, one per person, family, household, email address or shared computer. Unless an offer says something else, playthrough is 40x on slots, Plinko, keno, scratch cards, bingo and board games and 60x on video poker and table games. With a bonus you cannot play Roulette, Baccarat, Craps, Sic Bo, War, Pai Gow Poker, Pontoon 21, Crash or shooting games, Live Dealer, progressive games or tournaments. A deposit bonus has to be redeemed before your first bet with that deposit, and its amount is taken off when you cash out. Free bonuses pay out at most 1x their face value, with a $100 minimum. Players who have never deposited receive free bonus winnings in crypto, usually Litecoin, after a single $11 Litecoin verification deposit. Mixing or stacking offers can void the winnings.
Fair play
Results come from the random number generator. When the screen and our server record disagree, the server record counts. Winnings caused by a malfunction are void. Cheating, collusion, bots and abuse of software errors are forbidden and can cost you your winnings and your account.
Complaints
Raise a concern through the support links from your registered email address. A dispute about a bet must arrive within 3 days after the wager was decided. You can also file a complaint with the Central Dispute System. The terms follow the law of the State of Anjouan.